We have a workflow for our discovery projects that help our team but not a workflow that allows the user to understand a status and when they comment, there isn't an easy way for us to make sure we are not missing their comments.
Our current workflow is
In Progress, ready to start, needs approval, requirements gathering , new project, cancelled and done.
When I user makes a comment on the main discovery "key" we might get a notice, but we can't create a queue or report to make sure we age answering those questions.
I tried researching and there are some that say you can use an advance scripting tool to pull comments out but I'm not sure how to do that. I'm thinking some sort of automation or another status that changes when comments are made?? Do you have suggestions?
