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Do we know when custom field support will be added to Rovo.

Robert Nichols

So when using Rovo it is unaware of custom fields and we use them extensively within Jira and JSM.
I found a way in Automation by passing the values through to a prompt.

However this only works when dealing with 1 issue, rather than asking it to review and evaluate a group of issues based on a custom field.

Accepted answers

Paul Pasler [Seibert]

I completely agree - this would be a great addition! As a vendor with a custom field app, we would appreciate support for third-party custom fields (e.g. object types).

All comments

Paul Pasler [Seibert]

I completely agree - this would be a great addition! As a vendor with a custom field app, we would appreciate support for third-party custom fields (e.g. object types).

Dr Valeri Colon (Connect Centric)

You're right, Robert—Rovo doesn't currently recognize custom fields by default. Passing values through prompts, like you’ve done with Automation, is a solid workaround for single issues. For multiple issues, though, Rovo can’t yet evaluate across a group using custom fields unless that data is first extracted and summarized somewhere it can access, like a linked Confluence page or summary table.

Dr Valeri Colon (Connect Centric)

Hi Paul, would you mind submitting a feature request?

Paul Pasler [Seibert]

Hi @Dr Valeri Colon _Connect Centric_ ,

sure, will do, but I am unsure where to put it... I will think about it and post the link then

Dr Valeri Colon (Connect Centric)

I need to bookmark this link https://jira.atlassian.com/secure/Dashboard.jspa you can search to see if the suggestion was already made or go straight to "Suggestion" I think ticket 137 might cover your request. Here's a link to the overall board https://jira.atlassian.com/browse/ROVO Screenshot 2025-05-19 105444.png

You can also use the "give feedback" options within Atlassian products or submit a support ticket via the Atlassian Support portal.

https://support.atlassian.com/

https://community.developer.atlassian.com/

Zachary Howard

Quick update for anyone who finds this post: They have added custom field support for Rovo agents as of June 10th 2025!

https://jira.atlassian.com/browse/ROVO-137

Dr Valeri Colon (Connect Centric)

Update on custom fields-- they should be working now. Give 'em a try.

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