Job Title / Department / Org Profile fields - How to Edit?

Question

On my Atlassian Account profile my managed account has no entry for Job Title / Department / Org and says These fields are "set by your admin".

From what I understand I have Org Admin rights on the managed accounts, and can configure domains etc. in the back - but I cannot set one these fields for user profiles - specifically 'Organization'.

Where is the 'set by your admin' part controlled from?

When I look up mine, or other users accounts within the 'Directory' page of the centralised user administration - I can select 'Show More Details' and edit Job Title, Department etc. but not 'Organization' and it remains blank for me.

Any suggestions?

Jonathan_m5zhwr · Answer

Hi Manoj, Thank you for your reply.

The fields are controlled via Atlassian Admin - but the Organization field specifically is not available to be edited for any managed user account.

I had a look at the IdP setup and we are not currently using any field sync from that element.

As you can see from the above image - Job Title and Department are shown, and can be changed. But Organization is nowhere to be found. This is from the Managed Accounts management panel.

The same 'XYZ is set by your admin' is shown if i hover over the other fields (this is from id.atlassian.com)

Manoj Kumar Gangwar · Answer

Hi @Jonathan Welcome to the community!

Job Title/Department/Org (Organization): These fields are often controlled centrally via Atlassian Admin in the Atlassian Admin Console or via Identity Provider (IdP) integrations if you're using something like Google Workspace, Okta, or Azure AD. If your organization has an identity management system set up, these fields might be synced from that provider. and you need to reach out to them for the update.