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Incorrect Delivery progress based on story points

Dave Coop_cgl6mn

Can anyone shed any light on why the points total shown in the Delivery progress bar in an Idea ticket (see image 1) is waaay off from the points within the Epic of the Delivery tickets (see image 2)?

According to the Idea, there are 717 total Delivery points associated to it, but the Epic (the source of truth) has a total of 249 points with only 10 points remaining. This makes the Idea progress bar misleading when using points. Oddly, when I switch to ticket count then the bar is accurate, but unfortunately ticket count does not show a fair reflection of progress.

Image 1 showing 777 story points and that it only has 1 associated Epic:

Image 2 showing that the Delivery epic only contains 249 points and 10 points remaining:

Accepted answers

Bill Sheboy

Hi @Dave Coop

I have also observed odd behavior with the counts by story point in that "delivery progress" calculation.

Some things to check for your case are:

Have any of the issues been added twice (e.g., the Epic and a child of the Epic) in the linked delivery progress issues? Unfortunately, it does not remove issue duplicates and so those would count multiple times.
Do any of the parent Epics have a value in the Story Points field when the child issues also have values? If so, that will double-count those values.
Do you have any team-managed project issues linked to the Idea? The last time I checked, only the company-managed "Story Points" field counted, and not the team-managed "Story point estimate" field.

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Dave Coop

I have also observed odd behavior with the counts by story point in that "delivery progress" calculation.

Some things to check for your case are:

Have any of the issues been added twice (e.g., the Epic and a child of the Epic) in the linked delivery progress issues? Unfortunately, it does not remove issue duplicates and so those would count multiple times.
Do any of the parent Epics have a value in the Story Points field when the child issues also have values? If so, that will double-count those values.
Do you have any team-managed project issues linked to the Idea? The last time I checked, only the company-managed "Story Points" field counted, and not the team-managed "Story point estimate" field.

Kind regards,
Bill

Dave Coop_cgl6mn

Hi @Bill Sheboy,
Thanks for the response. I believe the issue is with the automation rule I have in place that tallies up the story points associated to the Epic and populates that within the Epic's 'Story Points' field.....which subsequently Jira duplicates in the 'Delivery progress' calculation.

Any recommendation around a solution/workaround that would allow a way to show the tallied points for an Epic without them duplicating in the Delivery Progress bar? I was thinking about creating a duplicate 'Epic Points Total' field and changing my automation rule to populate that instead of the 'Story Points' field. I'd then hide the 'Story Points' field on the Epic screens so as to not cause confusion with 2 similar fields.
If you have a better solution, then please let me know. Thanks!

Bill Sheboy

Yes, I would recommend that approach for your need: use a separate custom field for the total in the Epic, summed by the rule, and clear the "Story Points" field in the Epic.

FYI to save you some investigation: the "simple" setting in delivery progress configuration would not help solve this, as it would only use the "Story Points" for the top-level issues linked to the Idea...and that is just one number (and not a number for each possible status category). Thus, a messier workaround would be to link the child issues and not the Epic to the Idea.

Dave Coop_cgl6mn

Thanks Bill! We'll proceed with implementing this solution week while I resolve this thread.