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LDAP sync worked but unable to login

Ravi Kumar

Hey Team,

I am trying to switch Crowd directory from AD to Jumpcloud Open LDAP directory, everything is good with settings , Full sync completed and users, groups all are imported.

However, if we use our Jumpcloud Credentials to Login into Crowd it says invalid Login.

What am i missing ? Could any experts help me.

Accepted answers

Chi Am _Addon-Solutions_

Hi @Ravi Kumar

You have successfully configured your identity provider with :

Identity provider Entity ID

Identity provider SSO URL

Public x509 Certificate

I invite you to take a look at these documentations :

https://jumpcloud.com/support/integrate-with-atlassian-cloud

https://community.atlassian.com/t5/Articles/Setting-up-SAML-SSO-with-JumpCloud/ba-p/1599938

https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/

Fabio Racobaldo _Catworkx_

Hi @Ravi Kumar ,

please check crowd application settings. In particular check that your directory is in first position. I think that there are user with the same username in more than one directory. In this case directory oprder in the application configuration could solve your issue.