Login Issue with Admin Account

Narain Karthik

Issue Description:

• Login Failure: Unable to log in using both Email ID and Microsoft SSO.
• Error Message: "Account already exists" appears during login attempts.
• Sign-Up Attempt: Trying to create a new account redirects to the Atlassian login page, indicating the email is already registered.
• Password Recovery Issue: The password reset link does not function, and no recovery email is received (including in the Spam/Junk folder).
• Azure Admin Check: Verified in the Azure Admin portal—no email blockers are configured for Atlassian-related emails.

Account Email:

• The account uses Outlook for email service.

 

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