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Insight content from Slack not appearing in JPD

Owen Scott_cmck2h

Hi there,

We dump App Store reviews into an internal Slack channel. From there, I add them to JPD ideas as insights.

I have never gotten the actual content of the Slack message to pull through—I get this error message:

Any ideas? The Jira Cloud app for Slack is installed--we use it all the time.

Thanks for your help,

Owen

Accepted answers

Tanguy Crusson

Hi, I believe we've had an incident related to app authentication and this looks related - I'll confirm with the team tomorrow.

All comments

Tanguy Crusson

Hi, I believe we've had an incident related to app authentication and this looks related - I'll confirm with the team tomorrow.

Tanguy Crusson

OK I confirmed with the team and everything should be back to normal now @Owen Scott . Can you please confirm?

Owen Scott_cmck2h

@Tanguy Crusson fixed for new ideas/insights! Thanks for the fast reply/resolution.

For older ideas, the last refresh attempt was some months ago, so those insights are still showing the error:

CleanShot 2024-10-04 at 10.32.39@2x.png

Is there anyway to manually force a refresh? If not, and the refreshes will happen overtime, then no worries!

Thanks again,

Owen

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