My Atlassian Account Was Deleted but I am still being billed

Customer Service_fq7oyn

My Atlassian account, the one that receives my monthly Trello billing statement, was deleted a while back. I am still being billed every month. If Atlassian has deleted my account, how am I to use it? Getting customer support on this platform is truly a frustrating experience. It asks me to login to create a support ticket, however I cannot login because Atlassian deleted my account. Has anyone else had this same issue and if so, were you able to resolve it?

Kieren _SmolSoftware_

@Customer Service Atlassian billing is tied to products, not accounts. So if you closed your account, but not the product, then the product will still be active and billed for.

I’m guessing there’s someone that is still using the Trello product? If so the easiest option is to contact an admin who still has access to the product and get them to change the billing details to another credit card.

Otherwise, you’ll need to create a new Atlassian account, to contact support, to get the Trello product turned off. And you’ll need to provide some evidence of ownership of the Trello product.

Last option is to get your bank/credit card to block the charges.

Hope that helps

-Kieren

Co-founder @ Admin Automations | Ex-Atlassian