Is it possible to attach an email to a Product Discovery item?

Amy Christianson

I have tried to send an email to a Product Discovery item via the Outlook add-on, and that didn't work. I downloaded the email and uploaded it as an attachment, which shows in the PD item as an attachment, but it's not viewable or downloadable. Is this a function that should work at this time? 

Hermance NDounga

Hello Amy, 

I'm guessing you've downloaded the email in .eml format with isn't compatible with Jira without the apps - and jpd doesn't support 3rd party apps as mentionned in Known Limitation for Jira Product Discovery . 

If you want to include the content of an email, I'd suggest to use the Chrome extension , where you undrline text and send it as an insight to an idea. Alternatively, you can export the email in PDF, this attachement type will work. 

Best Regards,
Hermance
Product Manager @ Jira Product Discovery