JSM Virtual Agent - Microsoft Teams Beta availability

Srini Chakravarthy

Hi All!

We're thrilled to announce that Jira Service Management Virtual Service Agent has officially landed on Microsoft Teams in its Beta version. We'd like to invite you to be among the first to experience the AI-powered support solution. Here's what you need to know about next steps:

• Accessing the feature: Please send us an email to schakravarthy@atlassian.com with the Tenant ID for your Microsoft Teams instance and Cloud ID for your Jira Service Management site. Alternatively, you can reach out to us on this ticket. To find the Team Tenant ID, go to one of your Teams channels, click the three dots, click "Get link to channel". In this link you will find the TenantID value we need. Once our team has enabled the virtual agent for your project, you will be able to turn on AI Answers and start creating intents.
• Providing feedback: Throughout the course of the beta we’d like to connect with you periodically to hear about your experience, share feature updates, and get your feedback. Keep an eye out for an invite to a Jira Service Management project – we’ll use that to stay in touch. You’re also welcome to schedule a call with the product team using this link at any time.
  
  

We look forward to hearing from you and getting you started! 

https://support.atlassian.com/jira-service-management-cloud/docs/use-the-virtual-service-agent-in-microsoft-teams/

https://support.atlassian.com/jira-service-management-cloud/docs/use-the-virtual-service-agent-in-microsoft-teams/

Srini Chakravarthy

Hi All! 

The virtual service agent in Microsoft Teams is in open beta and now available to all Premium and Enterprise JSM customers. Please see this article on how you can get started.