Having difficulty accessing careers portal

Question

Hi,

I am unable to receive the password recovery email for the email address I used to sign up to the careers portal.

I've checked spam. Cleared cache, checked cookies.

I've tried across Chrome, Safari & Firefox browsers.

And I've verified that I am using the correct email I applied with (based on the confirmation emails I received after applying).

Even when I tried signing up to test that my email account is active, I am getting the error:

We are having trouble verifying reCAPTCHA for this request. Please try again. If the problem persists, try another browser/device or reach out to Atlassian Support.

Can someone assist me here?

Thank you!

Andy Heinzer · Answer

Hi @james

I understand that you are trying to login to the career portal, but are unable to do so, and unable to get email to recover that account.  Could you confirm the URL of the page where you are trying to sign in?

Also I'd want to confirm the email address of your account.  Is this the same email that you used to login here to Community?  Or if this is different, could you let me know that email address or that Atlassian Account Id.

While we do operate a suppression list for our Cloud services, I did not find any suppression on your current account used here in Community.  So it might be there is a different email account in play and it also might be that our vendor for careers might be using another system as well.

Valerie Knapp_dpp5c6 · Answer

Hi @james , welcome to the Atlassian Community and thanks for your question.

I'm going to tag the Atlassian support team into this post as I think they will need to help you with this.

Cheers