My comments won't sync

Max Tang_t1eccc

I've been through this problem multiple times and it only happened when I was accessing Trello with my phone (I use a PC, MacBook, and iPhone to access Trello)

so the comments or my reaction didn't get synced which means my client or coworkers won't be able to see that comment although on my end it appears to have been sent successfully

I haven't found any solid solution to it although I tried logging out of my account and resending the comment (which worked a few times) or deleting the app entirely and reinstalling it

so, is there any solution to that problem hopefully?

Theodoro Reato

Hi Max,

Keeping your app up to date would be the best way to prevent this problem. Could you reinstall the app on your mobile phone? The lack of internet can impact the sync, but you'd see the unsaved changes on your app, and you can force it to sync.

These articles contain instructions that would help you with that:
- https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/
- https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/

 

Always check for the unsynced information on your app to prevent this problem.