Opsgenie Priority mapping from Statuspage

Dominic Utz

Hi all, 

my question is hopefully simple to solve. 

I wanna map the Priority (or as Statuspage name it, "impact") from the incoming alerts to the Priority inside of opsgenie. 

 we use Datadog to set the priority and trigger alerts within Statuspage. Statuspage then communicates a failure to Opsgenie and this is where I reach the limitation because although Datadog has set the priority, Statuspage does not pass it on to Opsgenie.

Can somebody help here?

Thank u and have a great week
Dominic

Rafael Meira_bepskb

Hey @Dominic Utz 

Can you check these steps to map priority from Statuspage to Opsgenie?

Check Integration Settings for additional field mapping.
Use Tags/Custom Fields to set priorities via Opsgenie rules.
Create Policies to adjust priorities based on alert conditions.
Use Opsgenie’s API to update priorities programmatically.

If these steps don't resolve the issue, please open a support ticket at Atlassian Support. so our team could assist and troubleshoort it.

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/