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Password reset email not being received

Malibongwe

Hello, I am having trouble accessing my atlassian account. when I first signed up our email server was having issues so I did not receive the verification email. The mail server is working now but when I try to send a password reset email it still isn't received

Accepted answers

Andy Heinzer

Hi @Malibongwe

I did not locate any suppressions on your domain, but I have attempted to clear this from our side anyways. Could you try this again? If it's still not working please let me know the email address or Atlassian Account Id of the account in questions and I can investigate this further.