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Question
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Answer
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Besides security, how else are customers using multi-instance?
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In addition to the data isolation and admin use cases, customers often use multi-instance to:
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control app costs, as you can subscribe to apps separately per instance and control user access accordingly. If only a specific business unit needs access to an expensive app, you won’t have to pay for it across all of your users if you set up your instances accordingly
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customize each instance environment to the business requirements or needs of the teams who use it - for example, making a specific set of of project configurations only available to certain instances. This gives teams the freedom to work independently, while still having aligned ways of working.
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Using multi-instance, can you share or search tickets across instances?
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You can share issues and pages across different instances. For security purposes, search will yield information at an instance level, not the organization level.
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Does the product requests feature also apply to apps?
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At this time, product requests prevent your managed accounts from signing up for a product at www.atlassian.com and is available on Cloud Enterprise for Jira, Jira Service Management, and Confluence.
You can manage requests for Marketplace apps using this process.
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Can you speak more to Atlassian’s overall compliance strategy? Does Atlassian Cloud adhere to the compliance standards that regulated industries need?
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Atlassian Cloud meets many regional and industry-specific compliance standards like HIPAA, plus EBA and BaFin which are only available on Cloud Enterprise. You can explore all of our compliance certifications in our Trust Center and learn more about additional investments we are making in this space on our roadmap - including C5, IRAP, and FedRAMP Moderate.
Additionally, we offer Data Residency for 11 regions and our marketplace apps to help you meet stringent local requirements and guidelines.
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What else is available only on Cloud Enterprise besides the security features you mentioned?
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Cloud Enterprise is built on the pillars of: security, compliance, scale, support, and analytics. In addition to the security functionality that we covered today, Cloud Enterprise also comes with features like:
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Advanced compliance certifications, including EBA and BaFin
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Atlassian Analytics and Data Lake, so you can easily bring all of your data together for insight-driven decision making
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User counts in Admin Hub to enable easier administration
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Site optimizer for Jira, to understand and improve performance
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Unlimited automation
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and Enterprise grade-support, with 99.95% guaranteed availability, 24/7 phone support, and a 30 minute response time for critical issues
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Does Atlassian Guard Premium help with threat detection?
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Yes, Atlassian Guard Premium can be used with to help you strengthen the proactive rules and controls you already have and more easily respond to anomalies in Atlassian cloud with easy-to-use investigation and remediation workflows.
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When will Atlassian Guard Premium be available?
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If you’re interested in Atlassian Guard Premium, register your interest and we’ll let you know when it becomes available for your organization. You can also subscribe to our Cloud Roadmap to follow along for updates about general availability.
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