Why can't a stakeholder see a published view?

Question

We've provided a stakeholder with a link to a published view.  He made a free Jira account (using Gmail) and clicked on the published view link.  He received the attached error.  It appears our setting are correct:

* all project members can access
* everyone at 'xx' with the link can access

Many people have access to and can see the published views.  No additional errors have been reported.

Has anyone experienced this issue, and if so, what troubleshooting steps did you take?  Thanks in advance!

Wendy maple · Answer

Yes, thank you!  We were able to determine the root cause!

Tanguy Crusson · Answer

Hi @Wendy maple , can you please confirm that you've added the email address for this stakeholder in the configuration of the publish dialog and you can see them in the list of people with access?