Impact view is pretty useless when you can't search in it

Question

Trying to use JPD and more specifically the impact view to aid us in prioritization. We often run into cases where we want to locate ideas in it:

- Ideas where one customer is mentioned (description or insight)

- Ideas where a Salesforce case is linked (web link or insight)

Would love to use "Find an idea in this window" but it only looks in the summary and key.

I can use an issue query for some cases, but I cannot get the result ranked on impact.

Looks like I'll have to move back to Excel again...

Former user · Answer

Good ideas!

I just tried with a custom JPD field and it does unfortunately not work with the search field on that screen.

Yes, I can find it with JQL, but then I have to be in another view (I like the impact view!) and I cannot sort on the impact I'm using.

Aaron Pavez _ServiceRocket_ · Answer

Hi @Anders Forsberg

Although that information is not there in the All ideas screen, you can still get pretty much all the other information using JQL.

> Ideas where one customer is mentioned (description or insight)

project = JPD and text ~ "customername"

If the name is in the summary/description or custom fields, you can search for it.

> Ideas where a Salesforce case is linked (web link or insight)

This one I haven't found a way. But you can always paste the SF URL in a custom field and search for that one.

Same for other information. Custom field with some Salesforce information. There are some third party apps for that too.

Although not ideal, you can still find most of the information.

Regards

Aaron