Mail Submit Permission error

Tony Rogers_kb1w0b

When I am trying to set up a new email integration i am getting an error when trying to send alerts to Opsgenie. Im receiving the error:

 

Client does not have permission to submit to this server. The server response was: 4.7.1 <Integration address>: Relay access denied

 

Does anyone have any experience with this issue? Id be very grateful for some guidance! Many thanks!

Shashwat Khare

Hello @Tony Rogers ,

This is Shashwat from Opsgenie support and here to help!  

This error looks like it's an issue on the Microsoft 365 side when sending an email to an external address.

Here's a document link I found that helped resolve this issue previously:
https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/ndr/relay-access-denied-smtp

Could you please try the resolution steps to see if it fixes the issue on your end?

Best,
Shashwat