StatusPage emails fail DMARC, go to spam

Question

I have subscribed to email notifications on the status pages of several users of StatusPage. Recently, their messages are going to my Gmail spam folder. I think that this is because they fail the DMARC check. Here's an example taken from Gmail's "Show Original" feature. When DigitalOcean created an incident in StatusPage, StatusPage sent an email to subscribers via an email service (SendGrid). Who has something configured incorrectly, StatusPage, SendGrid, or DigitalOcean? -------------- Message ID Created at: Wed, May 29, 2024 at 5:47 AM (Delivered after 1 second) From: noreply@statuspage.io To: Subject: DigitalOcean Incident - Kubernetes and App platform access for new user sign up. - 29 May 2024 SPF: PASS with IP 167.89.65.53 Learn more DKIM: 'PASS' with domain sendgrid.net Learn more DMARC: 'FAIL' Learn more

Liam Hennessy · Answer

Thanks John, I'll do that.

John M_2hpypf · Answer

Hi @Liam Hennessy ,

Since SPF and DKIM both pass individually, the issue likely lies in domain alignment. The DKIM is passing with Sendgrid, but the 'from' address is statuspage.io - which is likely causing a DMARC failure due to the misalignment.

If you can reach out to DigitalOcean and have them contact Statuspage support, we can look deeper into the matter, with their account access.