OpsGenie JIRA Issue creation to Slack Channel within time window

Carol McClendon

We have an outsourced support team which works from 8am to 5pm CST. 

I want to set up OpsGenie to send a slack message to a specific Slack channel when any ticket is opened in the corresponding JSM Project from 5pm CST to 8am CST and weekends/holidays.

That is all. No other on-call schedules or alerts or conditions or members of the Team.

Is this possible? I am trying to figure this out but it seems I am unable to do so.

Any help would be greatly appreciated.

 

Mubeen Mohammed

Hello @Carol McClendon 

Thank you for contacting the Atlassian Community.

Your requirement with JSM/Opsgenie/Slack can be achieved with the instructions discussed below.

• You require a JSM-Opsgenie configuration where Opsgenie receives the Jira Project details when a ticket is opened in JSM. If this is not already available Please set up an integration between Opsgenie and JSM. This is where you can choose a specific JSM Project. Instructions to setup Opsgenie-JSM integration: Integrate Opsgenie with Jira Service Management & Integrate Opsgenie with Jira Service Management Cloud
• Create a Dummy team where you will have a Slack integration added. Please refer to the below document for steps: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/ This dummy team with Slack integration will only be used to send Slack notifications to the Slack channel configured, and no one will get any other communications as you have not added anyone or configured any escalations.
• For the last step create a Global Policy to filter alerts with specific conditions. Here you can configure the condition to create time "Restrict to time intervals" for your requirement times and set a matching condition based on the incoming content received from your Jira Service Management Integration.  https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/
  

These steps will allow you to route Incoming requests with specific content to a specific team with Slack integration. Since you will not be adding any rules or schedules to this team you will not be getting any notifications except the Slack messages configured with integration settings.

I hope the details provided are helpful.

Regards

Mubeen Mohammed

Cloud Support Engineer