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I cannot login to trello because of the trello-only 2FA

Erichain

I have an atlassian account, and I have set 2FA for it.

But when I'm signing to Trello, after the Atlassian's 2FA, another 2FA page shows as this support article says: https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/

I have sent an email several days ago, but until now I haven't received any reply. I really need to login to my Trello account.

I registered Trello several years ago, now I can't find the backup codes. So could you please remove my Trello-only 2FA? Thank you!

Accepted answers

Brittany Joiner

@Erichain hey there, this isn't a support channel so we can't help you with that. When you created a ticket, you should have gotten an email with a link to it - I'd reply back on there and follow up.

All comments

Brittany Joiner

@Erichain hey there, this isn't a support channel so we can't help you with that. When you created a ticket, you should have gotten an email with a link to it - I'd reply back on there and follow up.

Erichain

Here is my ticket link: https://support.atlassian.com/requests/TRELLO-198748

Thanks! @Brittany Joiner

Brittany Joiner

sorry, i meant if i were me i would reply back, not that i can personally reply back. Sorry that might have been confusing! But you should reply back on there and follow up; i am not able to view your ticket

Erichain

I'm sorry, But what should I do now? 😭

AnotAUser

For me the only thing that worked was using the old single use keys that I, thankfully, have saved on my dropbox.