Why is the handle on a collaborator not changing, even do the mail is different

Daniela Gómez Worthington

Hi, I used to have a collaborator with Named @Regina.risi (she es no longer with us)

 

Now i Have a new collaborator with name @Nina.daniela

 

Both of them have different mails.

 

But when I send the invitation to @Nina.daniela (with her email nina.daniela@duopuncta.com) , de handle in Trello is Still @Regina.lisi 

 

Nina.daniela changed her profile but the handle is still wrong, I've attached a picture

 

Help Please!

 

 

 

 

Gaurav Kataria

It seems like it was one account that was transferred from one user to another user. Anyway, you can change the Public name as explained here https://support.atlassian.com/trello/docs/changing-your-public-name/