Hi. We used free version before but we have problem.

Question

Free usage of the app was suspended because we had a newly added member in April.We deleted an inactive account, making it 10 members again.However, the app continues show notifications to purchase in order to continue usage.Is there a way to resolve this problem?

Antonio Panea Pastor · Answer

Annyeonghaseyo @윤상인 ,

Toni from Crmble here. Thanks for joining the community! I attached a picture for a better understanding.

Having 4 workspace members does not necessarily mean there are only 4 collaborators. As my colleagues explained earlier, the number of Guests also counts in this equation.

By the way, if you still have 10/10 collaborators and the purchase notifications keep popping up, I highly recommend clearing your cache and refreshing the webpage to see if that solves the problem.

Gamsahamnida!

Toni

Caity · Answer

The limit includes all collaborators in the Workspace, meaning that it includes guests as well as members. If you go to the Workspace members page and look in the sidebar, you will see the number of total collaborators. From that page, you can also go to the Guests page and remove any guests as needed to get under the limit, or you can upgrade if you need to continue collaborating with all of those guests and members.

Vronik · Answer

Hi

I advise you to talk to the support team so they can review it and help you.

https://trello.com/en/contact#/

if my answer helped you,
please mark it as accepted so that others looking for similar issues can more easily find it.