Atualizando o plano Trello Premium: discrepâncias de faturamento

Administrativo Biancamano

Atualmente tenho uma equipe com 5 membros, 5 convidados. Totalizando 10 usuários. 

Éramos usuários Standart e final do ano passado, em Dezembro/2023 fizemos o upgrade para o plano Premium e pagamos R$2.334,40 reais por um ano de acesso. A oferta do Premium é $10/por usuário plano anual, ou seja, devíamos pagar $100 pagamos bem mais. Além disso, não completamos um ano do plano ainda e já foi solicitado upgrade e está realizando a cobrança no pagamento novamente, suspenderam e limitaram o acesso para o basic.

Lara

Translation:

I currently have a team with 5 members, 5 guests. Totaling 10 users.
We were Standard users and at the end of last year, in December/2023 we upgraded to the Premium plan and paid R$2,334.40 reais for one year of access. The Premium offer is $10/per user for an annual plan, that is, we should pay $100 but we pay much more. Furthermore, we haven't completed a year of the plan yet and an upgrade has already been requested and the payment is being charged again, they suspended and limited access to the basic.

Hi there,

Thanks for reaching out!

I can see that you've opened a ticket (CA-2975954) with our Customer Advocates team. As this is in relation to your subscription, the team will work with you in that ticket as soon as possible.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team