I want to receive an alert only based on specific request types, is there a way to setup notifications based on my preferences?
Hi @Mkrtich Tono
You can do this by adjusting the incoming rules on the integration and adding a filtering condition in the rules. I put together a quick video for you: https://app.screencast.com/jJ6ZKo7J6iV8R
If you need any further assistance please submit a ticket under support.atlassian.com
Thanks so much!
@Chris DeGidio thank you for your reply!
I can see that you can set rules based on issue type, but is there a way to set up via request type?
hi @Mkrtich Tono sorry for conflating the 2. Ya you are right request type is not here and I did locate an on file feature request filed for another past support case we have had https://jira.atlassian.com/browse/OPSGENIE-852. Feel free to vote and watch that
I was thinking about a workaround though. You still should be able to pull the request type manually in the alert and then utilize a global policy with the filter condition for the key/value pair you established for pulling in the request type.
If you submit a ticket in support.atlassian.com we can take a look at the incoming payload of your Opsgenie alert and check about pulling request type out and then guide you on setting up the global policy
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