Outgoing Jira Issue automation for Jira Software

Marvin Ginns

Hi, I have configured the Jira Software integration for my Jira software project and can create Jira issues manually from alerts but cannot get the issue creation rule from "Create and update Jira issues with Opsgenie alerts that are created by other integrations" to do anything regardless of the Issue type or rules I add.  From the debug logs, I don't see any logged events after creating a new alert that matches the rules conditions.   Thanks.

Zeeshan_twdimt

Hey @Marvin Ginns

The  "Create and update Jira issues with Opsgenie alerts that are created by other integrations" rule should trigger a Jira ticket for an alert created in Opsgenie.

The most common cause that we see of this not working is when the Jira integration and the Alert created are not assigned to the same Team. In which case, could you please check and confirm the assigned Teams for both those.

If you still need further assistance, please reach out to us via https://support.atlassian.com/contact so we may request access to your account and check your configuration.

BR,