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Collaborator limit

Jamie Miller_4pvw11

I keep receiving an email saying that my Creative Team, workspace is over the collaborator limit and that it's going to moved to 'view only' on May 20th if I don't upgrade.

However, my board is only utilizing 4 of the 10 slots.

3 workspace members and 1 guest.

What do i need to do to ensure that I don't lose access to this board?

Accepted answers

Gaurav Kataria

Jamie, you will need to look at the Total number of collaborators (across ALL your boards in your workspace) See https://support.atlassian.com/trello/docs/workspace-user-limit/

All comments

Gaurav Kataria

Jamie, you will need to look at the Total number of collaborators (across ALL your boards in your workspace) See https://support.atlassian.com/trello/docs/workspace-user-limit/

Humashankar VJ

Hi @Jamie Miller

Trello uses the term (member limit) for collaborators within a workspace. Confluence, on the other hand, uses (collaborator limit).

The collaborator limit email you are receiving is likely regarding Confluence, not Trello

Trello and Confluence have separate collaborator limits, can you check the active users in that workspace?

Regards

Jamie Miller_4pvw11

My total number of collaborators is 4. Two of us share 2 separate boards but there are only 4 people total on my team. So if there are more than that showing somewhere, they are not people that I invited nor people that I work with.

Jamie Miller_4pvw11

Hi @Humashankar VJ ,

I don't know what Confluence is so no idea how to check that.

Also, I only have a 4 person team, so there is no possible way for me to go over 10 in either space.

Humashankar VJ

Hi @Jamie Miller

That's totally fine! Confluence is just one of many tools out there in Atlassian - am looking into your other inputs on total number of collaborators.

Regards

Humashankar VJ

Hi @Jamie Miller

That's a great point!

Let me try to find what other reasons for this event and will get back.

Regards

Gaurav Kataria

In that case, you can just remove all the other collaborators (members, guests and "pending requests") from your workspace. This page has details on how to remove the collaborators. Screenshot below:

Remove Workspace members.png

Jamie Miller_4pvw11

That's what I was saying initially - the Creative Team Workspace members screen show 4/10 - (3 workspace members and 1 guest) so there is no one to remove as the 4 showing should be there.

I don't know how else to communicate that there are only 4 people total on the board and that I don't understand why I'm receiving an email stating that my Creative Team board is going to be restricted to view only on May 20th.