Jira integration support for statuspage maintenance?

Question

Hi Atlassian Team,

Are there any plans to add the ability to support posting new maintenance windows from within Jira using the integration? I setup the Jira integration but it only seems to support creating an incident.

All our releases, maintenance, HF, etc. originate from a Jira ticket. It would be a real time saver to be able to schedule the maintenance window right from the Jira change ticket. You could even do some cool things like map over the name, start date/time, duration, etc.

Thanks.

Kevin Patterson_u4sm4w · Answer

Hi Rick,

It looks like the feature request @Agaci Avinas linked is still gathering interest. If you are looking to accomplish this sooner rather than later it can be done via automation rules.

I've created 2 automation rules to handle this use case (create maintenance and update/cancel maintenance) in a Jira Service Management project for Change Requests, but this can also be done via automation rules Jira Software.

In your automation rule you'll need to create a send web action that sends the necessary information (summary, details, start time, end time, component, etc.). All of these values are set dynamically via fields that already exist in my issue, the idea is that I didn't want agents to have to change their ways of working. The create maintenance notification rule is triggered when Change records are approved, and the update/cancel  is triggered when one of the fields that that sync with statuspage are updated or changed. the Update/Cancel rule also checks for an existing statuspage reference (i'm storing the statuspage incident link in a custom field retrieved during the create automation rule) as criteria before it executes.

Since I am using this with JSM I am using Assets in JSM to map the Statuspage Component to the application or system that will have the schedule maintenance. If you don't have access to Assets you might be able to use Compass or another method to handle the mapping dynamically. I hope this Helps.

KP

Agaci Avinas · Answer

Hi Rick,

I am Agaci from Statuspage support.  Please note that Scheduling a maintenance from the Jira ticket is a feature request on our end which you can track using the below link,

https://jira.atlassian.com/browse/JRACLOUD-79117

However, you can explore the possibilities with our Statuspage API endpoint in Jira Automation.

Regards,

Agaci