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I applied for a community license and our request was rejected immediately.

vgknsf

We are a 501(c)(3), and within minutes of applying for a community license was told we were not eligible. I figured it might be because we haven't filed our first IRS 990 yet. Reapplied a year later and got rejected instantly again. I even sent our IRS approval letter to Percent.

Comments

Valerie Knapp_dpp5c6

Hi @vgknsf , thanks for your comment and I'm sorry to hear about the negative outcome of your application.

I would encourage you to reach out to Atlassian directly about this, as we, in the community, cannot do much to help you. https://www.atlassian.com/company/contact

Good luck and I hope you get some answers.

Andy Heinzer

Hi @vgknsf

I tried to lookup your account from my side. It appears that you currently do have a community license for Atlassian Access. But I have not found any recent requests for any community licenses in the past year.

Could you share with me the ticket number of this most request you mentioned? Typically these start with a CA prefix for the project they are created in. With this information perhaps I can investigate this further.

Thanks

Andy

vgknsf

CA-2950691 , CA-2448541, CA-2411206

Andy Heinzer

I have reopened https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2950691 and reached out to our billing team to see if they can review that issue.

Fun Man Andy

@vgknsf - was it now fully resolved? I do hope so!! 🙏

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