Unable to Send Board Notifications to Slack Private Message

Sam Anthony

According to Trello help, I should be able to send Board Notifications to private messages in Slack, yet I'm unable to do so, there is no option in the power up. I want to be able to send notifications about anything happening to a team member via private message in Slack. Is this possible? Thanks!

Lara

Hi Sam,

Thanks for reaching out!

To post a message to a direct message, you need to find the recipient's Slack member ID in Slack:

1. Go to the direct message channel and click on their profile

2. Click on the View full profile link 

3. Click on the ellipsis (...) More icon

4. Click on the Copy member ID button 

5. Paste the member ID into the "Slack channel" field in Automation's Slack action

Note: The Slack integration can only support sending direct messages (DMs) with the "as myself" option (not "as Butler"). To send a message to another user "as Butler", create a private Slack channel and invite the recipient and the Butler by Trello app.

You can find more information here: https://support.atlassian.com/trello/docs/using-the-jira-and-slack-integrations/#Slack-actions-in-Automation

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team