nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

[ANSWERED] Activate your page I Change to Free Plan

I cannot change my plan to Free:

(image one)Now I have pressed "Confirm".

(image two)After I have pressed the button, the display shows that

How can I fix it?

Accepted answers

Dave Rosenlund (Trundl)

I'm sorry to hear about your troubles, @Tom 😕

However, the Atlassian Community is a peer network for Atlassian customers and users like you. This issue cannot be solved here.

You'll need to contact Atlassian support to resolve this.

Good luck!

All comments

How can I fix it?

Dave Rosenlund (Trundl)

I'm sorry to hear about your troubles, @Tom 😕

However, the Atlassian Community is a peer network for Atlassian customers and users like you. This issue cannot be solved here.

You'll need to contact Atlassian support to resolve this.

Good luck!

Thank you!

Dave Rosenlund (Trundl)

See above 👆

Hey @Dave Rosenlund _Trundl_

It's me again, that's what the support form says:

Dave Rosenlund (Trundl)

Hi, Tom. In that case, I think we have to assume your request to transition to the free plan worked (despite the error message).

Otherwise, Atlassian's systems would reflect that you were on a paid plan. Right?

Trudy P Claspill

Hello @Tom

How many licensed users do you have for your Jira product?

The limit for the Free plan is 10. If you have more than 10 licensed users that may block you from switching to the Free plan.

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