Humio Integration doesn't show the alert's description (for things like runbook links), please fix?

Question

After using this guide (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-humio) to integrate with Humio, I'm noticing that the description of the alert, where I put a runbook link for oncall to use, is not in the final OpsGenie ticket.

There is only a "Open in Humio" link which goes to a Humio query page (it's not even the specific alert's page where the original description field is).

Can someone from the OpsGenie integration team look into this please? It's critical for oncall to be able to quickly have the right alert description (which contains runbook information).

Wei Wung_1nhdec · Answer

Hi @Meowsa

The following Humio Opsgenie integration link contains links that has instructions on how you can customize your alert data for your Opsgenie Humio integration which is based on the Alert API:

https://library.humio.com/integrations/integrations-opsgenie.html

Shashwat Khare · Answer

Hello @Meowsa

I'm from the Opsgenie support team and here to help! :)

From the issue description, it looks like this might be happening with the current field settings for the Humio integration in your Opsgenie instance.

Could you please log a ticket using this link with us and we should be able to investigate this further on why the runbook link isn't getting parsed inside the Opsgenie alert description as expected.

Best,
Shashwat