changing my email address

Question

I am not able to change my email address please help. Thanks.  I no longer have access to my other email address.

Prachi Bolar · Answer

Hi Trudi,

Thank you for reaching out :)

Please find the document that helps to understand how to change your email address : https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

if you following the same steps and are unable to receive the emails, we request you to raise a ticket here to our support team: https://support.atlassian.com/ to further check if there are any issues with your account or if your email is in our suppression list.

Thank You

Trudi Boutwell · Answer

I have tried changing it in my account many times but never get a confirmation email.