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Could not Connect to Microsoft Teams

rbenson_pj2sf7

I've added the app to teams and when I click on the login button from the atlas chat window, a new window opens and says "Could not connect to Microsoft teams."

I've restarted teams, removed and re added the app. Checked the team's admin center and granted admin consent for all permissions. Still will not work. This is using the new Microsoft teams client.

Any help or advice on how to overcome this obstacle?

Comments

Holly Scott

I had this same issue. It seems that, for us at least, it's because we have a GCC High 365 account and this is the reason it can't connect.

Rostyslav Synenko

It's a known issue after releasing Microsoft Teams v2. There is a problem in the desktop application, especially if a user is logged in several Microsoft Teams accounts.

As a workaround to sign in to Atlas application, you can use the browser version of Microsoft Teams. After that, you can continue using the desktop Microsoft Teams application.

rbenson_pj2sf7

Thanks, coincidently I tried it just now within the teams desktop client and the login actually popped up this time. I was able to get connected.

rbenson_pj2sf7

Makes sense for your situation I would guess. GCC high is a lot more secure I believe.

Dusan Spaic

The accepted answer is not working for me. I closed my desktop Teams, connected to the browser one at https://teams.microsoft.com/v2/ and I still have the error message "Could not connect to Microsoft Teams" in a browser popup (Edge and Chrome).

I am not using a GCC High 365.

Rostyslav Synenko

This issue was confirmed. There is a problem with Microsoft Teams consent API.

The issue is currently being worked on. I will inform you when the problem is solved.

Danny_qtq7b3

Do not use /v2/ in the URL. Go back to v1. You can revert back in the browser via the Teams UI. There is a button switch along the top bar.

Dusan Spaic

Yesterday I could not access the old Teams view via browser (I had a dialog preventing me to use it) but today this is possible.
I confirm you that it is possible to create a connection via old Teams view in a browser.

@Rostyslav Synenko could you please share a public ticket that we could follow-up for this problem?

thanks

Dusan

Michelle

Has there been any update on this issue being resolved? Have tried all the work arounds as suggested in this thread and still not able to Login to Atlas app via Teams

Rostyslav Synenko

The issue with "Could not connect to Microsoft teams." screen should be fixed.

Do you still see the "Could not connect to Microsoft teams." screen or something else like an infinite loader after clicking on the Login button?

Have you tried to type the login command in the chat with the app and click on the Login button? Is there an issue too?

Rick Hansen

I am still seeing this error today, I tried in the desktop client and the browser version and I get this error message "Could not connect to Microsoft Teams" In both when attempting to connect anything. The login appears to be working but nothing farther.

Any additional steps I might need to take to get this to work?

Also it does not appear to be fully connected because I can't connect a teams channel from within the Atlas project either.

Anna Bergevin

I am still getting this issue. None of the workarounds work for me either.

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