Are we able to send SMS notifications for Incident Updates?

Domenic Ventola

By default the table link below states SMS won't be sent but the detail above the table says the options take precedence over the table. I don't see where this can be changed other than we are sending notifications for each template configuration.

I don't understand and need some clarification.

Jesse Klein

Hello Domenic,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out to clarify how the notification event triggers work.

It looks like the link never made it so here is the event triggers table you're referring to:

https://support.atlassian.com/statuspage/docs/notification-event-triggers/

To clarify, when sending incident notifications, you can click a checkbox to send notifications:

If yes: follow the event trigger table.

If no: don't send notifications and don't follow the event trigger table.

SMS notifications will only be sent on creation and resolution of an incident, however, you can prevent those from sending if you choose not to send notifications generally. Hopefully, this helps!

Regards,
Jesse