Can't subscribe users when adding them to groups (audience specific)

Question

Hi. When adding a new user on an audience specific page, suddenly i am no longer able to subscribe the users to the selected components and groups. This worked for many of the users loaded so far, but not anymore. Adding the user via a csv import with Y for email subscription also doesn't work all the time.

We have 270/1500 users

Is this a bug, or what is the solution? I want to auto-subscribe them, so that they don't have to do it.

Jesse Klein · Answer

Hello!

I just tried this myself and when I add a new user to the audience and choose individual components, I can see the option to subscribe them. It does appear at the very bottom of the page. I would double-check that it's not missing from there.

As far as your settings go, the only thing I would mention is that when you don't have the "Allow users to be auto-subscribed to every incident" selected, users have to manually subscribe to an incident after it is opened as opposed to being subscribed to every incident automatically. I would select this option.

Subscribing to individual incidents would make the component subscriptions irrelevant since the user would just decide whether they wanted notifications. Hopefully, this helps make it more clear and hopefully, this means you can see the component subscriptions when adding individual components.

Regards,
Jesse

Iulia.Sandu · Answer

Hi Jesse, thanks for your answer. I can see the Subscribe to notification button if i choose to assign a new user to a Group, but not to an individual component.

Meaning this option:

Individual components and metricsChoose what individual components and metrics to associate this user with. You can only select individual components when the user is not associated with any groups. Is this expected, when there's no group association?

These are the subscription settings:

Jesse Klein · Answer

Hello,

This is Jesse from the Statuspage support team. Welcome to the community and thanks for the questions about adding a user to an audience-specific page.

If I understand correctly, when you navigate to add a new user, do you not see the option to subscribe them after selecting a group or component like my screenshot?

One thought that comes to mind is related to subscription settings. I would confirm that your subscription settings tab shows that users can be subscribed. That might explain why it isn't working for the CSV and might explain why users aren't being subscribed.

If you are not seeing the same thing in my screenshot, though, it might be worth opening a support ticket with us so we can take a look at your individual page.

Regards,
Jesse