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New mission control insights! See what your users are searching for across your site

John Hooper_rnl62q

Hi Confluence admins,

John here with another update today: we've added two new insights around what your users are searching for to Confluence Mission Control, plus a new leaderboard concept for both charts that helps you drill down and take action!

How it works

First, navigate to Confluence mission control by clicking on the settings wheel in the top right of the top nav bar:

top nav entry.png

Now, once you're reached mission control, scroll down until you reach the Feature Usage section. Here, you'll see the two new insights:

Number of searches, with a leaderboard for the most searched terms during the selected time frame
Search click-through rate (so the percentage of search sessions that led to a search result being clicked on), with a leaderboard for the most commonly searched terms where users did not click on any of the results

These two new insights are designed to help you as an admin better understand what topics your users are searching for the most, as well as to identify any gaps in your content bases or opportunities for better content organization as part of your efforts to help your end users find the content their looking for within Confluence.

FAQs

When will there be a mission control for at the space level?

We are actively working on a space-level mission control to support space admins, and plan to release this in the next few months.

Are more insights / alerts / controls coming to mission control?

Yes. We will be releasing two new insights with leaderboards in the next few weeks, and plan to continue to release many more enhancements to the feature over 2024 and beyond.

Which editions of Confluence Cloud is this available to?

Customers on our Premium and Enterprise editions only.

When can I start using this update?

The action will finish being rolled out to all customers by the end of this week, April 5.

As always, please let us know if you have any questions or feedback with comments here or by scheduling time to chat with me here

Comments

Dan Tombs

@John Hooper Again this is brilliant to hear continued development in helping us understand where & what people are searching for. It is also really good to hear about the space level version we have discussed a little while ago. Keep up the good work team.

Andy Gladstone

I jumped into my instance's Mission Control just now and this is very insightful. I can see this being used in concert with some 'content curators' to spot problem areas or topics that may need more focus on materials development.

Jen

Is there an article that explains everything on Mission Control - piecemeal through these announcements is cumbersome. I'm trying to learn where the module is for archived, current, deleted and draft pages are so we can better manage the site.

Sasha Collecutt

Hi, I appreciate this is a late question on this functionality, but I'm hoping I can still get an answer!

How is the click through rate calculated in this situation:

I type a word into the search using the nav bar at the top of Confluence.
I view the suggested results in the drop down. None are exactly what I want. I don't click any.
I add a second word to my search term to make it more specific.
I click one of the suggested pages.

Does the first term get counted as a 'no click' search? What if I'm just a really slow typer or got distracted partway through and there are suggestions before I'm done specifying what I'm looking for?

I ask because in our mission control I see quite a few 'no clicks' that are things like [company name] or [how to], which lead me to think they're partial search terms rather than failed searches.

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