How do I set user roles in Opsgenie?

Daniel Bergamin_z2oy9m

I can see doco about this at https://support.atlassian.com/opsgenie/docs/invite-users-and-manage-their-roles/

However, the screenshots don't match what I see when logging into Opsgenie. I see no 'setting' icon and the UI looks completely different with a navbar on the top instead of along the left-hand side.

I am using an account that is part of an Atlassian workspace. I thought perhaps I could control roles through https://admin.atlassian.com/ and the 'Products' page. However, when I use "Add Groups" to add a group of users to the Opsgenie product, the only product roles I can select is 'User' and 'User Access Admin'. I don't see 'Owner' or 'Admin'.

If anyone can help that would be much appreciated!

Egor_abdi6j

Hey Daniel, 

Thanks for reaching out to Atlassian Community! 

In case you don't have access to Settings >> Users, then there's a chance that you don't have the needed role "Admin" or "Owner" to add or edit users. 

I checked your Vivcourt instance and can confirm that you have a "User" role. 

That would be the reason why you cannot add new users or change roles. 

What you can do in this case is to ask David (current owner of your instance) to upgrade your role following the steps from here https://support.atlassian.com/opsgenie/docs/add-invite-update-and-delete-users/. 

I hope this helps  

Best Regards,
Egor