Is there a way to add a role across multiple teams for notifications?
The Director of Managed Services should be notified if an issue is near its over time period for response. For example, Severity 1 is a 30 min response time, if the timer gets to 25 min, we want the Director to be notified...but we don't want to have to add them to every team. There are two reasons for this, we don't want them notified on items that go to "all team users or admins" and if they were to change positions, we don't want to have to touch 20 teams and some 80 escalation points (each team has 4 severities escalations) .
