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Closing our account, yet still receiving a bill?

Gert Korf Systemation

Following the closure of our Trello account, we still received a bill. No bill is expected anymore. Please advise.

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Ste Wright

Hi @Gert Korf Systemation

How recently did you close your account? Was it prior to the next billing cycle (i.e beyond your last billing date)?

I'd also recommend contacting Trello Support directly for billing questions - contact them here: https://trello.com/contact

Ste

Gert Korf Systemation

Hi Stephen,

Our account was closed by me in February 2024. After closing the account, we had to wait two week for final closing. We expected no further cost anymore.

Ste Wright

Makes sense.

Contact support, they're best placed to handle billing queries.

Ste

Gert Korf Systemation

Hi Stephen,

That could be the case, yet, trying to reach out to Support on this topic, provides no options for a direct question. I need to address this specific question to them directly. How to connect to support?

Thanks, Gert

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