Observer collaboration abilities

Question

When I used Trello in the past, anyone I invited as a guest (now called an Observer) could collaborate on the board to which they were invited. They could send messages, update cards, etc.

I do not see this functionality, as I have one guest who cannot use it.

Has something changed, or is there something to be "turned on"?

Mark D_Ambrosi · Answer

Andrea, I hadn't gone into each "observer" to see that I could change them to "member." I checked with the person to whom I made this change, and he said he can now edit.

Thanks, Mark

Andrea Crawford · Answer

@Mark D_Ambrosi  - Guests and observers are two separate board member types. Observers have view-only permission to the board (cannot make edits), while guest members have full edit permission on the board. The thing that distinguishes a guest is that they do not belong to the board's workspace.

If you have a board member marked as "Observer" and you want them to be able to collaborate on the board, change their membership to "Member" in the Share menu.

Here are a couple of articles that hopefully can help clear up the differences between observers and guests.

- https://support.atlassian.com/trello/docs/board-guests/

- https://support.atlassian.com/trello/docs/adding-observers-to-boards/

Let me know if you have follow up questions!