Receiving same email multiple times in Trello Board

Question

Hello community,

following setting:

Different sources are sending emails to an email adress of us. This email adress is set with an copy function whereby a copy of the received email is sent to another email adress, which is the adress of a Trello board.

While the emails are received just one time on our servers email adress, they appear in Trello multiple times.

Does anybody know why a single email which is received one time is being doubled or trippled when being sent to the Trello board?

Beverley · Answer

Thanks for letting me know! I have received your answer now and will continue the thread there.

info@solar24.gmbh · Answer

Hi Bevery,

thanks for your reply. We already answered the ticket but I saw a mail delivery failure since the answer went to atlassian-support@am.atlassian.com where the first reply came from and not to atlassian-support@atlassian.com where your system wants it to be sent. Hopefully you got the answer now (?)

Beverley · Answer

Hi there!

I believe you've also logged a support ticket (TRELLO-189227) regarding this query. Please respond to the ticket so we can investigate further.