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How do I remove guests that are admins on workspace boards?

Andy Marshall_we3blw

As part of cleaning up the Workspace with the upcoming 10 collaborator limit, we have 5 guests that are old employees that created boards as part of our workspace, making them admins of those boards.

This means I can't remove them as guests until I remove them from all the boards, but I can't remove them from any boards that they are admins of - bit of a circular issue here, making it impossible to get ourselves below the 10 collaborator limit.

Please advise!

Accepted answers

Caity

Hi @Andy Marshall! We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. These changes are specifically intended to help with cases like the one you're describing and will be available by the time we begin the first step of applying the limit in April.

Just as a reminder, you'll be able to continue using your Trello boards normally with all of your current collaborators until May 20, as long as you don't need to add anyone new during that time. The change in April will only block the addition of new users.

All comments

Caity

Andy Marshall_we3blw

That's great - thank you Caity.

We will need to add a couple collaborators in the next week that would take us over 10, so that might still be a problem unless we can clear off the 5 we dont need... but I noticed that theres also a 30d free Premium offer from 8th April that looks like it would allow any users to clear off Workspace boards?

Caity

You'll be able to continue adding new users until April 8, and even then, you can continue using your board normally with all of your existing collaborators at that point until May 20. Plus, as you mentioned, we'll have a free trial available.

So, in short, you can definitely add more collaborators next week, and you'll still have time to get this sorted out.

Liz Gignilliat

I have the same issue that needs to be resolved. Employee who has left our team is a guest and I cannot remove them, they are an admin of a board and I cannot delete the board either. Please notify me when removal of either of those is available.

Aaron Kopel_jctk8d

I have the same issue. What's the ETA on these "improvements"?

Andy Marshall_we3blw

Looks like Caity addressed our issues in the above comment - once the free trial becomes available this time next month, we should have access to the option to close these boards - also looks like there's some similar options being made available outside the premium trial in April

Kendra Gresham

Thanks for addressing this @Caity I have the same issue as mentioned above. That's great to know that this will be taken care of soon. I do have another question. If 10 users are free, then if we go over 10 users, would we just be paying per user for users over 10? For example if I had 11 users would I only be paying for 1 user? I know that this price change hasn't officially gone into effect yet, but I wanted to get an idea of what to expect.

Caity

@Kendra Gresham No, it works a little differently. It's not that 10 collaborators are free and then additional collaborators are paid; instead, free Workspaces are limited to 10 collaborators, and to have more than 10 collaborators, you would need to upgrade the Workspace. The upgrade is for the entire Workspace, so it would include all billable users, not just the first 10.

All that said, it's still possible that you may have collaborators in your Workspace who would not be included in your bill. These two types of users are counted as collaborators but do not count as billable users:

Guests of the Workspace who are only members of a single board
People you've invited who don't have a Trello account yet

We have some more info on how Trello's billing works here: https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/

Andrea Fortier

Looking to see if there is a date for when the improvements to admin functionality in free Workspaces will be available.

Caity

They will be available to all free Workspaces by the end of next week.

coxford

Did this get done? I have the same issue.

Caity

@coxford The tools will be available to all free Workspaces by the end of next week, so if you don't see the option to remove a guest now, check back in a few days and it should be there.