New Relic automation - Major / Partial / Operational component updates

Question

Hello:

I am using New Relic's Workflow notifications to send alerts using the Status Page component email and have appended '+partial_outage' to the email address. This is to report when my service experiences a partial outage instead of a Major outage.

How do I get it to switch back to operational when the alert is resolved in New Relic? I see the following message under the automation log, "Ignored automated component status update; the component was already in status: 'Partial Outage.'

Any help is greatly appreciated.

Thank you!

Shashwat Khare · Answer

Hello @Nezi Dias ,

Yes, you're right that the word UP in the email subject line should set the status back to Operational for the component, however, the catch here is that the appended '+partial_outage' in the email address overrides the UP keyword in the subject line.

We need to have the UP keyword in the subject line from New Relic send the email to the original component email ID and not the appended +partial_outage' in the email address unfortunately.

Best,
Shashwat

Nezi Dias · Answer

Hi @Shashwat Khare
Thanks for your quick response. Yes, that is precisely the issue I am facing: unable to remove the appended '+partial_outage.'

What about this: can I append the word UP in the Email subject line along with the appended '+partial_outage' in the email address, or would this cause much confusion for Status Page to work?

My thinking is that when the alert fires, New Relic would send the email to Status Page. Status Page triggers the partial outage and stays active till it receives the resolved email from New Relic. Since the word UP is already appended to the subject line, would it trigger Status Page to switch to 'Operational'? Please let me know if I am entirely off or if that's a possibility.

Thanks again for your help.

Nezi

Shashwat Khare · Answer

Hello @Nezi Dias ,

Please note that the UP keyword should be present in the email subject of the notification being sent from New Relic to set the component back to operational and not the sender email ID.

We unfortunately don't have an alternate option for this.

May I know if you're unable to remove the appended '+partial_outage' of the email address from the New Relic component automation as below?

Best,
Shashwat