Facing error "We're having trouble loading this board" while trying to access Trello workspace.

Question

Today, on February 13th, 2024, around 10:00 AM (Indian Standard Time), we were able to open our project workspace at first, but then we encountered problems accessing it. We tried a few things to fix it:

* Utilizing Incognito Mode.
* Clearing the browser cache.
* Switching internet connections.
* Rebooting the PC and attempting access again.

Unfortunately, none of these solutions worked. We really need your help to fix this issue as soon as possible because it's urgent. Any quick assistance you can provide would be greatly appreciated. Thank you!

NOTE: The client-side members can access the workspace without any issues. However, as the service provider, we are unable to do so.

Alina Kurishko · Answer

Hi there,

Oh, sorry to hear about that! We're not experiencing any widespread outages at the moment, so I'd first check on your browser and your connection.

Would you please try out the suggestions in this article: https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/?

Hope it helps!

Alina | The Trello Team

thithuynga Luu · Answer

I have the same issue. Please help me @Alina Kurishko

Alina Kurishko · Answer

Hey,

Thanks for going through such a thorough troubleshooting!

There's been an incident today at Trello that caused the problem that you saw. Trello should now be fully operational. Could you please check that on your end?

In case you want to check, there are more details about the incident here.

Alina | The Trello Team