Not being able to join accounts

Alba Leemhuis

Hi, 

Could someone please help me out. I created my trello account a week ago. Members within my workplace have added and authorized me to join their bords and make adjustments. However, everytime I am being added it states that I have to wait to get access and if I click on my account it states that I have to verify my email first which I already have done. It states that I am not a member of the workspace and on my account it gives a diffrent statement: this member will have access if they have joined trello and veriefied their email. Anyone who has tips or experience with this issue? 

Thanks in advance

Gaurav Kataria

It could be that when you joined Trello, you used your personal email address (e.g., your gmail or yahoo address), whereas your colleagues are sharing boards to your work/company email address. If that is the case, then you need to verify your work email address. You can do that by creating a separate Trello account with your work email address and complete the email verification step. 

I hope this helps.