nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Direct URLs to Individual Cards are Just Auto-Redirecting to the Board URL Instead, How to Fix?

Riley (Mythimorph)

I use Trello to help clients keep track of their order status. I provide them a URL directly to the card itself via the card's "share" button. I have verified the board & cards are all public.

Instead of the link taking the client to their card, it automatically re-directs them to the board that the card lives in & the "About this Board" popup appears instead of their card.

I have tried this myself & confirm that in incognito mode it will redirect to the board, but if I am logged in or using the mobile app, these links function correctly & will display the card without issue.

I really, really don't want to force all my clients to get Trello accounts just to be linked to their card & it did not use to function this way. Is this a bug, a new feature, or is there a setting somewhere to adjust this behavior? Because Trello is pointless if I can't easily share the info my clients need access to.

For now I have given them instructions on how to use filters to locate it manually, but I have hundreds of cards so this is really inconvenient.

Accepted answers

Riley (Mythimorph)

The mystery has been solved! Or at least partly—support will be looking into the reported bug—but for now they have given me a workable solution:

Deleting the board description entirely makes the pop-up go away.
This solves the issue of the redirect & card URLs now function properly.

I already had an “info card” on the board I share with clients mirroring the pop-up's text, so this is a perfectly acceptable solution for me to just forgo using the designated board description field. If I do want to continue displaying a "pop-up description" when someone visits the board, I'd simply need to provide the URL to the info card instead. Simple!

Thank you to @Tymek Zapała for assistance in troubleshooting with me

All comments

Tymek Zapała

@Riley (Mythimorph)

As far as I know, the links to the cards should work correctly both when you're logged in and in incognito mode. I tested it for my boards and it worked.

It's possible that some installed power-ups changed this behavior. What power-ups do you have enabled in this board? Also, what browser do you use?

Riley (Mythimorph)

Appreciate the reply! That was my first thought as well, so I went through every single power-up setting, completely wiped data on unused ones, & I'm still without any luck.

(My power ups: Amazing Fields, Tiny Power-Ups Club [Archive Manager, Durations, Gallery View, Saved Filters], & I'm in the middle of migrating data from Notes & Docs to Private Notes)

But I tried making a brand new board from scratch with no power-ups at all & I'm still getting the same behavior.

Browser is Chrome, up-to-date as of the time of this writing

Riley (Mythimorph)

Hmmm, got a behavior I didn't see before: Wiping cookies & using incognito, looks like upon first load it only shows the "About this board" info as a pop-up...

BUT if that board has been cached & then the card link is used, it does in fact bring up the card but also the "About this board" pop-up over it.

Trying to figure out what may be causing the pop-up in the first place & if that's overriding something but I cannot find a setting to adjust this behavior. I had also previously experimented with a power-up called "Read Me" on this board which is created by Trello, but never got it to work so the data on that power-up was wiped.

Tymek Zapała

Would you be able to create a public board with this problem and send it's URL here? We may be able to troubleshoot it on our end.

Riley (Mythimorph)

The mystery has been solved! Or at least partly—support will be looking into the reported bug—but for now they have given me a workable solution:

Deleting the board description entirely makes the pop-up go away.
This solves the issue of the redirect & card URLs now function properly.

Tymek Zapała

@Riley (Mythimorph) nice to hear that, happy to help!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

trello