Linking Intercom conversation to the insight - shows just a URL

Question

Hey,

Checking the video about integrating Zendesk, Salesforce, etc. it says there that Intercom works the same way - paste the conversation url to the insight and you get Intercom data with it.

When I paste the URL, then it just shows it as URL and no connection is made.

I have an admin role in JIRA site and for Intercom. I cannot find any place in JIRA to configure that connection.

Is it suppose to work?

Rohan Swami · Answer

Thanks for sharing this insight!

Ivo_t0vo9y · Answer

Talking to JIRA support I realised that my access to Intercom was not including Inbox, therefore the Intercom conversation URL was different, resulting that the connection was not made. Perhaps useful for others.

Ivo_t0vo9y · Answer

Thank you, will do!