Leverage insights data into Idea

Question

We have two use cases:

* Get the description provided via the Chrome extension into the idea description when a new idea is created. Today the description only sits in the insight and the idea is blank when someone creates a new idea from the Chrome extension. With the lack of Zendesk integration, we are left with no other option.
* We want to derive values of some custom fields based on some simple operations. Ex: Check for the presence of some labels from insights and set the custom field with a fixed value.

Both these could have been addressed if there was automation support for insights(I don't see a way to add conditions on insights. The formulas available to leverage insights are more mathematical for our use case.

My last option it seems would be to just create a Jira software project and get all field-level automation done. At that point, the only value JPD will add would be the ability to create and track delivery tickets and progress.

Rohan Swami · Answer

@Rohan Parakh ah now I understand, thanks I've recorded your feedback.

Rohan Parakh_067v9j · Answer

@Rohan Swami the description is only added to the insight. Not to the idea issue itself. When a new idea is submitted we'd like the description of the idea to be populated.

Rohan Swami · Answer

Hi Rohan,

1. Using the Chrome extension, you can add an idea and select 'Add a description'. Then you can copy-paste what you see on your screen - perhaps from Zendesk - and paste it here.

2. Your are correct that insights are not supported through Automation, I've taken note of your feedback for our future prioritisation.