Generate mail notification for product access request.

Question

Hello,
Is there a way (app\ API) to generate email to specific address once one of my users request access to one of my Org products (Jira, Confluence) for him or for other user?

Kieren _SmolSoftware_ · Answer

It depends on your setup.

Adding a user to the site-admin or org-admin group may also give the user product access (increasing your bill). You could avoid that by removing product access from the site-admin or org-admin group. But that would also mean other user in that group lose product access. Those other admin users can be regranted access via the standard product access groups, like confluence-users

yaron · Answer

Hi again,
This option require to add another billable user in my site, no?

Thanks,

Yaron

Kieren _SmolSoftware_ · Answer

Another, less conventional option, is to create a new org admin user with a shared email account, such as AtlassianAdmin@yourdomain.com. Make them an organisation admin in your Atlassian Org. Then use that shared email address to control email forwarding to other users, or use it to forward the access requests to another system for processing. e.g. You can forward the email to your Jira instance to create a ticket for your IT team or Admin team to process https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If this is helpful, please mark the Answer as accepted :)

-Kieren

Co-Founder of Smol Software | Ex-Atlassian